Brand Lift Success Story: Coffee Brand

Audio Ads Brew Brand Power for Leading Coffee Brand

The Objective

For a longstanding favorite regional coffee brand, expanding their pool of loyal drinkers in a highly- competitive market is an ongoing process. Marketing to where the eyes and ears are now is obviously part of that process. Applying diligence to every decision is just as critical.

As they launched a new ad campaign across audio streaming services and podcasts (via Katz Media), the brand needed to validate that those ads truly made an impact on people. Specifically, they needed to know if their campaign raised awareness and favorability of the brand, and if it compelled people to buy and recommend their coffee to others.

If they could prove that their audio ads might convert drinkers of competitive brands, even better.

The Approach

In conjunction with Katz, the coffee leader launched a brand lift study on the Veritonic platform. The platform identified and queried listeners who were exposed to the ads in podcasts and streaming services, and compared their responses against a control group of people who did not hear the ads (unexposed). The audience was targeted based on key behavioral segments, across strategic markets.

Our Result

Hearing the audio ads had an overwhelmingly-positive impact on people’s awareness and perception of the coffee brand.

19-percentage point (pp) increase in brand awareness over the unexposed group, and a 5pp lift in favorability
8pp lift in likelihood to recommend the brand
5pp lift in purchase intent

Primary audience segments responded strongly, validating the targeting strategy:

21pp increase in brand awareness over the unexposed group
10pp lift in favorability
Secondary audiences segments responded well, exhibiting a 17pp lift in awareness
Both groups showed a nearly 10pp higher likelihood to recommend the coffee brand to others

Drinkers of other brands took notice:

7pp increase in awareness over the unexposed group
Favorability, purchase intent, and likelihood to recommend the brand all increased by a small margin after hearing the ads

Assessing results by channel, hearing the ads in podcasts drove stronger results than on streaming services. Podcast listeners exposed to the ads exhibited a 22-point increase in awareness of the coffee brand over the control group, five percentage points higher than streaming service listeners. Download a copy of this case study.